Privacy Policy

1. Introduction

At Henotic Diagnostics, protecting your personal and medical information is our highest priority. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, use our online booking portal, or visit our diagnostic centers.

2. Information We Collect

• Personal Information: Name, age, gender, contact number, email address, and residential address.
• Medical Information: Prescriptions, medical history relevant to your diagnostic tests, and past reports.
• Digital Information: IP address, browser type, and cookies when navigating our website.

3. How We Use Your Data

Your data is utilized strictly for healthcare purposes, including:

• Scheduling and managing your diagnostic appointments.
• Delivering highly accurate medical test reports via secure channels (WhatsApp, Email, or Patient Portal).
• Complying with regulatory frameworks (e.g., NABL, PCPNDT guidelines).
• Processing payments and generating invoices securely.

4. Data Security

We implement enterprise-grade security protocols to protect your sensitive medical data against unauthorized access, alteration, or disclosure. All digital reports are encrypted, and access to patient records is strictly restricted to authorized medical personnel.

5. Third-Party Sharing

Henotic Diagnostics does not sell, rent, or trade your personal or medical data. Data may only be shared with authorized third parties under the following conditions:

• With your referring doctor or hospital to facilitate medical treatment.
• With certified partner laboratories specifically for the processing of specialized tests.
• When legally mandated by government or regulatory authorities.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: info@henotic.com
Phone: 08879327184
Address: Sector 15, Kharghar, Navi Mumbai, Maharashtra