Date: 06-01-2025
At Henotic Diagnostics, we prioritize patient care and satisfaction. Our goal is to provide accessible, affordable healthcare services with the highest standards of professionalism. We understand that there may be situations where you need assistance with our services, and we are here to help.
1. Service Appointment Cancellations or Rescheduling:
- If you need to cancel or reschedule your appointment, please notify us at least 24 hours before the scheduled time to avoid any charges or inconvenience.
- Contact us via phone at 08879327184 or 09372853584 or email at [email protected] or [email protected] to make any changes to your appointment.
- Rescheduled appointments are subject to availability.
2. Refund Policy:
- Our services are designed for your convenience, and due to the nature of medical diagnostic services, we do not offer refunds once a test or procedure has been completed.
- If there is an issue with the results or quality of the test, we encourage you to contact us immediately for investigation. We will work with you to address any concerns or errors.
3. Incorrect or Incomplete Test Results:
- In the rare event that a diagnostic test is conducted incorrectly or results are incomplete, Henotic Diagnostics will offer to re-perform the test at no additional cost, depending on the situation.
- Please notify us within 7 days if there are discrepancies with your test results.
4. Damaged or Faulty Test Materials:
- If any test materials (such as diagnostic kits, equipment, or imaging films) are received damaged, please contact us immediately to report the issue.
- Henotic Diagnostics will replace faulty or damaged materials as soon as possible.
5. Privacy and Data Protection:
- Henotic Diagnostics is committed to protecting your personal information and health data in compliance with applicable privacy regulations. If you need to request any changes to your personal information or have concerns about the handling of your data, please reach out to us via email.
6. Contact Us:
- For any inquiries or concerns related to our services or return policies, you can reach us at:
- Email: [email protected], [email protected]
- Phone Numbers: 08879327184, 09372853584
- Address: Second floor, Business Park, Millennium Empire, Plot No 47, D Mart Rd, Sector 15, Kharghar, Navi Mumbai, Maharashtra 410210.
We strive to provide the highest level of care and service. Your feedback is essential to ensuring we continue improving our services for all our patients. Thank you for choosing Henotic Diagnostics.