Date: 06-01-2025
At Henotic Diagnostics, we prioritize our patients’ health and satisfaction, and we are committed to providing high-quality diagnostic services. In case of any dissatisfaction or changes in circumstances, we offer a transparent refund policy to ensure a smooth experience.
1. Eligibility for Refunds
Refund requests are considered under the following circumstances:
- Duplicate Payments: If the same payment is processed more than once, a refund will be issued for the additional amount.
- Service Cancellations: If a test or service is canceled by Henotic Diagnostics before it is performed, a full refund will be issued.
- Mistakes in Billing: In cases where the amount charged is incorrect or a service was billed incorrectly, Henotic Diagnostics will issue a refund for the difference.
2. Non-Refundable Services
The following services are non-refundable:
- Completed Tests/Services: Once a test or procedure is performed or a service is rendered, it is non-refundable.
- Customized Health Check-ups: For health check-ups tailored to specific needs, once the service is scheduled or completed, refunds will not be provided.
- Insurance Payments: Refunds for payments made through insurance will be handled according to the terms set by the insurance provider.
3. Refund Request Process
To request a refund, follow these steps:
- Contact Us: Reach out to us via email at [email protected] or [email protected], or call us at 08879327184 or 09372853584.
- Provide Relevant Details: Include your payment receipt, patient details, and a brief explanation of why you are requesting a refund.
- Review and Processing: Your request will be reviewed, and you will receive a response within 5-7 business days. If eligible, we will initiate the refund process.
4. Refund Method
Refunds will be processed to the original method of payment. If payment was made via credit/debit card, the refund will be issued to the same card. In cases of cash payments, the refund will be provided through a bank transfer.
5. Refund Processing Time
Refunds are typically processed within 7-10 business days from the approval date. However, the actual time it takes to receive the refund may depend on your bank or payment provider.
6. Contact Information
For any queries regarding this Refund Policy or to initiate a refund, please contact:
- Email: [email protected] or [email protected]
- Phone: 08879327184, 09372853584
- Address: Second floor, Business Park, Millennium Empire, Plot No 47, D Mart Rd, Sector 15, Kharghar, Navi Mumbai, Maharashtra 410210
We value your trust in Henotic Diagnostics and strive to resolve any concerns with transparency and care. Thank you for choosing us for your healthcare needs.