Privacy Policy

Henotic Diagnostics is a managed marketplace that connects patients with accredited diagnostic centers. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.

1. Data We Collect

We collect information to facilitate the booking of diagnostic tests and to improve our services. The information we may collect includes:

• Personal and Contact Information: Your name, email address, phone number, and address.
• Medical Information: Data related to the diagnostic tests you book, such as blood test types, scans, and other medical services.
• Booking Details: Information about the diagnostic centers you choose, appointment times, and pricing.
• Usage Data: Details about how you interact with our website and services, including your IP address, browser type, and pages visited.

2. How We Use Your Information

We use your data for the following purposes:

• Service Facilitation: To book and manage your appointments at our partner diagnostic centers.
• Communication: To send you appointment confirmations, reminders, and your test reports. We may also use your contact information to provide customer support and respond to your inquiries.
• Operational Improvement: To analyze how our services are used, allowing us to enhance the user experience, optimize our marketplace, and develop new features.
• Compliance: To comply with legal and regulatory obligations, including Google’s advertising policies and local healthcare regulations.

3. Data Sharing and Disclosure

We share your information only when necessary to provide our services. This includes:

• Partner Diagnostic Centers: We share relevant booking and medical information with the specific diagnostic lab you choose to facilitate your test and report delivery.
• Service Providers: We may use third-party companies to perform services on our behalf, such as data analytics, email delivery, and customer support. These providers are bound by strict confidentiality agreements and are only permitted to use your data to perform the services we’ve hired them for.
• Legal Compliance: We may disclose your information if required by law, court order, or government regulation.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption technologies to safeguard your data both during transmission and storage.

5. Third-Party Links

Our website may contain links to third-party sites, such as our partner labs or external resources. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any site you visit.

6. Your Privacy Choices

You have the right to access, correct, or delete your personal information. If you wish to make a request regarding your data, please contact us at **hello@henoticdiagnostics.com**. You can also opt out of receiving promotional emails from us by following the unsubscribe instructions in those messages.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after any such update constitutes your acceptance of the revised policy.