Effective Date: 06-01-2025

At Henotic Diagnostics, we are dedicated to providing accessible, reliable, and compassionate healthcare services to our valued patients. We aim to ensure that our services, including diagnostic tests and imaging procedures, are delivered in a timely and efficient manner while adhering to legal guidelines. Below, you will find the detailed policies that govern our service delivery to help you better understand our processes.

1. Service Availability

  • Henotic Diagnostics operates from Monday to Saturday, 9:00 AM to 7:00 PM.
  • Our services include blood tests, radiology diagnostics (USG, MRI, PET-CT, etc.), cardiac care tests, full-body health check-ups, pregnancy-related diagnostics, and more.
  • We recommend scheduling an appointment in advance to avoid waiting times.

2. Appointment Scheduling

  • Patients can schedule appointments via phone at 08879327184 or 09372853584 or email at [email protected] or [email protected].
  • Online appointment booking is available through our official website.
  • Walk-ins are accepted, but appointments are prioritized to ensure timely service.

3. Patient Identification and Privacy

  • Every patient must present a valid ID proof upon arrival for identification purposes.
  • All patient information, including health records, is kept confidential in compliance with legal regulations concerning data privacy and healthcare confidentiality.

4. Service Delivery

  • Once the appointment is confirmed, patients will be attended to by our certified medical professionals.
  • We aim to complete tests and procedures within the same day, unless otherwise specified, with clear instructions for any follow-up requirements.
  • Reports will be delivered as per the timeline specified at the time of service. Digital copies of the reports will be sent via email, and physical copies can be collected from the center.

5. Payment and Billing

  • Payments can be made via cash, credit/debit cards, or mobile payment apps at the time of service.
  • Henotic Diagnostics provides detailed billing for each service rendered, which includes clear information on the services provided and their respective costs.
  • Insurance claims can be processed for eligible services; patients should contact the front desk for assistance with insurance procedures.

6. Cancellation and Rescheduling

  • Patients are required to notify us at least 24 hours before the scheduled appointment for cancellations or rescheduling.
  • In cases where a patient fails to show up without prior notice, we may charge a nominal fee for missed appointments.

7. Refunds

  • Refund requests will be processed in accordance with the service policies and the type of service rendered.
  • Refunds will be processed through the same payment method used for the service, unless otherwise agreed.

8. Feedback and Complaints

  • We encourage patients to provide feedback regarding their experience to help us improve our services.
  • Any complaints or concerns should be addressed to the management team at [email protected] or by calling 08879327184. We are committed to resolving issues promptly and professionally.

9. Legal Compliance

  • Henotic Diagnostics adheres to all applicable laws and regulations, including those governing medical practice, patient privacy, and healthcare services.
  • All diagnostic and healthcare services are conducted in compliance with medical standards and safety protocols to ensure the well-being of our patients.

10. Emergency Services

  • While we do not offer emergency services, our center is equipped to provide urgent diagnostic services when required, during operating hours.

Contact Information

Henotic Diagnostics
Second floor, Business Park, Millennium Empire,
Plot No 47, D Mart Rd, Sector 15, Kharghar,
Navi Mumbai, Maharashtra 410210
Phone: 08879327184, 09372853584
Email: [email protected] | [email protected]

By following these policies, Henotic Diagnostics strives to provide quality care, ensuring that our patients receive accurate and timely services with the highest standards of professionalism. Should you have any further questions, feel free to contact us directly.

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