Effective Date: 06-01-2025
At Henotic Diagnostics, we understand that plans may change. Our cancellation policy ensures a seamless experience for our patients while allowing us to manage resources effectively. By scheduling an appointment with us, you agree to the following terms and conditions:
1. Cancellation Timeframe
- Diagnostic Appointments (Blood Tests, Imaging, and Health Check-ups):
Cancellations must be made at least 24 hours prior to your scheduled appointment. - Cardiac and Pregnancy Care Services:
Due to the preparatory requirements of these specialized services, cancellations must be made at least 48 hours in advance.
2. Cancellation Process
To cancel your appointment:
- Call us at 08879327184 or 09372853584 during our operational hours.
- Email us at [email protected] or [email protected] with your appointment details.
3. Late Cancellations and No-Shows
- Late Cancellations:
Cancellations made less than the required notice period will incur a fee of ₹500. - No-Shows:
If you fail to attend your appointment without prior notice, a ₹1000 fee will be applied.
4. Refund Policy
- Prepaid Appointments:
Refunds for cancellations made within the required timeframe will be processed within 7 business days. - No refunds will be provided for late cancellations or no-shows.
5. Rescheduling Policy
- Rescheduling requests follow the same notice periods as cancellations (24/48 hours).
- We will accommodate rescheduling requests to the best of our ability, subject to availability.
6. Exceptions
We understand that emergencies can arise. Exceptions to this policy will be considered on a case-by-case basis for:
- Medical emergencies (documentation required).
- Natural disasters or unavoidable circumstances.
7. Contact Information
For any concerns or clarifications regarding our cancellation policy, please contact us:
Address: Second Floor, Business Park, Millennium Empire, Plot No 47, D Mart Rd, Sector 15, Kharghar, Navi Mumbai, Maharashtra 410210
Email: [email protected], [email protected]
Phone: 08879327184, 09372853584
Thank you for choosing Henotic Diagnostics. We are committed to providing you with exceptional care and appreciate your cooperation in adhering to our cancellation policy.
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